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#headcount · How AI Is Reshaping Work

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A $25.9B Bank's CEO Read His Earnings Call Through an AI Clone, Then Signed a Multi-Year OpenAI Deal to Cut Headcount From 3,000 to Under 2,000 by 2030 AI & Jobs

A $25.9B Bank's CEO Read His Earnings Call Through an AI Clone, Then Signed a Multi-Year OpenAI Deal to Cut Headcount From 3,000 to Under 2,000 by 2030

Customers Bancorp CEO Sam Sidhu told analysts on his April 28 Q1 earnings call that the prepared remarks they'd just listened to had been delivered by his AI digital twin, not him. Same week the bank signed a multi-year OpenAI partnership and committed to taking workforce from 3,000 to fewer than 2,000 by 2030. The press treated the AI clone as a stunt. The 33% headcount target is the actual story.

#customers-bank#openai#banking