AI & Jobs ServiceNow cuts hundreds and blames its own AI
ServiceNow laid off several hundred employees and credited the cuts to 'real AI efficiencies' from its own platform — its first layoff after CEO Bill McDermott's 2023 no-cuts promise.
Tracking how AI is reshaping roles, departments, and industries — updated daily.
AI & Jobs ServiceNow laid off several hundred employees and credited the cuts to 'real AI efficiencies' from its own platform — its first layoff after CEO Bill McDermott's 2023 no-cuts promise.
AI & Jobs ServiceNow laid off a three-figure number of staff and credited 'real AI efficiencies' inside its own business — a vendor finally eating its own pitch.
AI & Jobs On Wednesday's Q1 earnings call, Bill McDermott told analysts ServiceNow will finish 2026 with the same ~29,000-person headcount it started with, even while absorbing acquisitions. The last five years the company added 2–3k a year. AI absorbs the delta.