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#jack-dorsey · How AI Is Reshaping Work

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Block Cuts 4,000 Customer Service Jobs After Its AI Started Resolving 70–80% of Tickets

Jack Dorsey's Block went from 10,000 employees to under 6,000 — the largest single AI-attributed layoff in corporate history. CEO said the quiet part out loud: it isn't financial trouble, the bots just got good.

Apr 16, 2026

#block#jack-dorsey#customer-service